Broken Paramedic

Who Cares for the Carers?

Last week, I was invited to speak at the NHS Pathways National Partnership Forum, a gathering of 111 providers, clinical commissioning group representatives, technicians and policy-makers who are focused on improving the telephone assessment service. I took the opportunity to offer some insight into the ‘view from the trenches’ in Read more…

Broken Paramedic

Does NHS 111 Work?

NHS 111 services sit in the eye of a nationwide healthcare storm. Amidst a chaotic vortex of hospitals in special measures, funding and resource concerns, escalating demand, demoralised healthcare staff and belligerent health ministers, the public continues to need treatment – and it is to the 24/7 medical helpline to Read more…